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FAQ | AnswersTo Common Questions

Read below for answers to some of our most commonly asked questions. If you don’t see the answer that you’re looking for
here, just contact us and we’ll be happy to address any of your questions or concerns.

COVID-19 Safety Protocol:  At IPM, the safety and well-being of our guests is our number one priority! With safety and wellbeing in mind, IPM has implemented the following guidelines which were compiled from recommendations made by the CDC, health experts and professional lodging associations including the American Hotel and Lodging Association, Vacation Rental Management Association and the Hawaii Lodging & Tourism Association:

COVID-19 Travel Requirements and Information for Hawaii:

Travelers wanting to bypass Hawaii’s 14-day mandatory quarantine must have COVID-19 test results, from a trusted travel partner, prior to departure to the islands. If a traveler’s test results are not available before boarding their final flight segment, the traveler must quarantine for 10 days or the length of their stay, whichever is shorter.  The new policy applies to domestic transpacific flights and international flights departing from locations in which the State of Hawaii has pre-testing programs in place.

The County of Maui Public Health Emergency Rules now require that all arriving passengers to Maui are required to download the AlohaSafe Alert app or other Google-Apple exposure notification (GAEN) system to their mobile phones or be subject to a mandatory 10-day quarantine.  The new rule applies to both arriving transpacific as well as interisland passengers and is in addition to existing statewide Safe Travels Program requirements, including a negative COVID-19 pre-arrival test from a trusted partner.

The AlohaSafe Alert app is the State of Hawaii’s official COVID-19  exposure notification app and has been developed in partnership with the Hawaii State Department of Health.  The app is compatible with Android and iPhones. Android phones should be Version 6 or above. iPhones should have iOS 13.7 or greater.


Canadian Pre Travel Testing Program Approved for Hawaii:

Travelers can by-pass the 14-day quarantine if they take a COVID-19 test from an approved laboratory, 72-hours prior to departure + have received a negative result prior to departure.

Testing options are currently available through two air carriers for those coming from Canada.  Air Canada and WestJet will be identifying testing entities in Canada, with the approval of DOH.

Are IPM Ho’olei Villas affiliated with any other Resort/Hotel Amenities? Outside Resort/Hotel facilities and amenities ARE NOT included as part of the Island Property Management Ho’olei Rental Package.

In an attempt to offer our clients the best possible product, at the lowest possible price, Island Property Management has chosen not to participate in the Resort Rental Program, thereby significantly reducing rental costs to our clients.

Do any Hotels/Resorts in Wailea offer day-passes? Wailea Hotels/Resorts do not offer day-passes.  A popular option/suggestion for those clients wanting to enjoy the amenities of a nearby Hotel/Resort without incurring the increase in cost is as follows:

Do your research! Unless you are a family that needs access to Participating Resort Amenities for the entirety of your visit, you can typically save thousands of dollars over the course of a week-long trip by following the above tip.

What amenities are included with my IPM Rental? Renting an IPM Villa will included the following amenities and services:

Do you have a copy of the Rental Agreement that I can review before making a decision?  Sure – please click the following link to review a copy of the Island Property Management Rental Agreement »

What is your Cancellation Policy?  Assuming a client is unable to fulfill the terms of their Rental Agreement and a cancellation is required, the client MAY receive a refund based on the following terms:  Island Property Management will attempt to rent the unit during the specified contract period. Assuming the Villa rents for an amount equal to, or greater than, the stipulated contract amount, all client funds will be returned upon receipt by Island Property Management. Assuming the Villa rents for an amount less than the stipulated contract amount, client will be issued payment of said lesser amount (as REFUND IN FULL) upon receipt by Island Property Management. Assuming the unit fails to rent, NO REFUND will be granted.

COVID-19 Cancellation Policy: All COVID-19 related cancellations will be processed as follows:

We sincerely appreciate your business and look forward to assisting you with any travel related changes that you may require.

Once I have completed my reservation on-line, what happens?  Upon completion of your reservation, you will receive an email from Island Property Management approving or denying your request.  Assuming your request is approved, you will immediately be sent a series of emails:

How do I check-in to my Villa?  The check-in process is as easy as 1-2-3!!  All of the information noted below will be documented in your Welcome Email.  Clients will receive this email within 24-48 hours of Final Payment Receipt by Island Property Management.  Please save this email for reference on your phone OR print the information before traveling!!

NOTE:  The below listed information will be placed on the Kitchen Counter of your Villa for reference:

Is baby equipment provided with my rental?   No. For liability reasons, IPM cannot provide baby related items. IPM has contracted with Nokaoi Baby Rentals to assist our guests with this service. Contracting for baby related items, including delivery and setup, is independent of the IPM Rental Agreement and is the sole responsibility of each individual client. All orders can be placed on-line.

Is a Grocery Service available that can stock our Villa with groceries and supplies before we arrive?   Yes. IPM has contracted with an on-island vendor to assist our guests with this service. Contracting for this service is independent of the IPM Rental Agreement and is the sole responsibility of each individual client. All orders can be placed on-line. Simply click on the link below, click the “SHOP” option at the top of the page and you will be on your way. Groceries can be delivered the day you check-in between the hours of 11am – 3pm. Please provide the garage door code of your Villa (contained on the Check-In Information Sheet) to the grocery service representative when placing your order.

Are beach related items provided with my rental?   Yes. Each Villa comes with the following beach items:

What supplies are provided in the Villa?   Per Section 13 of the IPM Rental Agreement, each Villa will come with the following supplies:

Is daily cleaning provided with my rental?   No. The cleaning fee that is part of the IPM Rental Agreement covers the Check-Out clean. This clean is required upon each guest’s departure. Assuming you would like additional cleans during your visit, you may arrange this service with our cleaning department. Contracting for this service is independent of the IPM Rental Agreement and is the sole responsibility of each individual client. Please contact:

J&J Cleaning (Revie): Cell: 808-250-2492; Email:

Full Clean: $300.00 + Tax

Partial Clean: $200.00 + Tax

How many parking spaces are available with my rental?   There are 2 parking spaces available with each Ho’olei Villa. One space is located in the garage attached to the Villa. The other space is located in the Carport adjacent to the Villa.  Assuming you have more than 2 vehicles, you will need to park in select overflow parking (if available). The overflow parking is a small grass area located adjacent to the carports.

**Does not apply to Wailea Beach Villa Guests.  **Wailea Beach Villa Guests will receive one parking space located in front of the Villa.

How far away is the closest beach? Is the beach “private” or “public?”   The closest beach is Wailea Beach (voted one of the best beaches in Maui). It will take approximately 10-13 minutes to walk to the beach from your Villa.  **Does not apply to Wailea Beach Villa Guests.  **Wailea Beach Villa Guests have a 2-4 minute walk to the beach depending on Villa Number and Location. All beaches in Maui are “public.” Anyone can access any beach, at any time. Enjoy!!

Is free WIFI provided with my rental?  Yes.  All IPM Villas have free WIFI available for guest use. All WIFI information, including password and WIFI name is contained in the Island Property Management Binder located in each individual Villa.

Is a Late Check-Out or Early Check-In available with my reservation (NOTE: COVID-19 Protocols may alter the below provisions)? 

Yes.  We offer free late check-out and early check-in based on availability; however, we cannot guarantee late check-out or early check-in until 24 hours prior to departure/ arrival. Assuming we do not have a same day Check-In/ Check-Out scheduled, we can usually accommodate all requests. Check-Out is at 11am and Check-In is at 3pm.  If you have a late flight and would like to guarantee a Late Check Out (past 11am) at the time of booking, you will need to book an extra night to ensure availability.

What Golf Courses are available in Wailea?  Wailea has 3 amazing Golf Courses all within 1.5 miles of Hoolei! The championship Gold, Emerald and Blue courses boast breathtaking ocean views from every hole and dozens of prestigious awards. All 3 Wialea Courses have been rated among the best golf courses in the country by both Golf Magazine and Golf Digest.