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FAQ’s | AnswersTo Common Questions

Read below for answers to some of our most commonly asked questions. If you don’t see the answer that you’re looking for
here, just contact us and we’ll be happy to address any of your questions or concerns.


Is IPM affiliated with the Grand Wailea Resort?   No. The Grand Wailea Resort facilities are not included as part of the Island Property Management Rental Package. Please be aware that this statement holds true for ALL Hoolei Units (not just Island Property Management Units) that are rented directly through independent Owners and Management Outlets, and ARE NOT a part of the Grand Wailea Rental Program. In an attempt to offer our clients the best possible product, at the lowest possible price, Island Property Management has chosen not to participate in the Grand Wailea Rental Program, thereby significantly reducing rental costs for our clients.


Can you buy a day-pass at the Grand Wailea Resort?   No. The Grand Wailea Resort does not offer day-passes. In order to gain access to the resort you have three options:


Do you have a copy of the Rental Agreement that I can review before making a decision?  Sure – please click the following link to review a copy of the Island Property Management Rental Agreement »


What is your Cancellation Policy?  Assuming a client is unable to fulfill the terms of their Rental Agreement and a cancellation is required, the client MAY receive a refund based on the following terms:  Island Property Management will attempt to rent the unit during the specified contract period. Assuming the Villa rents for an amount equal to, or greater than, the stipulated contract amount, all client funds will be returned upon receipt by Island Property Management. Assuming the Villa rents for an amount less than the stipulated contract amount, client will be issued payment of said lesser amount (as REFUND IN FULL) upon receipt by Island Property Management. Assuming the unit fails to rent, NO REFUND will be granted.


Once I have completed my reservation on-line, what happens?  Upon completion of your reservation, you will receive an email from Island Property Management approving or denying your request.  Assuming your request is approved, you will immediately be sent a series of emails:


How do I check-in to my Villa?  The check-in process is as easy as 1-2-3!!  All of the information noted below will be documented in your Welcome Email.  Clients will receive this email within 24-48 hours of Final Payment Receipt by Island Property Management.  Please save this email for reference on your phone OR print the information before traveling!!

  1. Follow the directions to your Villa (this information is contained in the Welcome Email)
    **Specific Instructions on how to pick up keys and receive assistance to your Villa are provided for all Wailea Beach Villa Guests
  2. Enter the Garage Door Code for access to your Villa (this information is contained in the Welcome Email)
    **Does not apply to Wailea Beach Villa Guests
  3. The Villa is prepared for your arrival.  Lights will be on, AC will be set, and all TV’s will be playing the Visitor Channel.  Enjoy your stay in Paradise!!

NOTE:  The following information will be placed on the Kitchen Counter of your Villa for reference:


Is baby equipment provided with my rental?   No. For liability reasons, IPM cannot provide baby related items. IPM has contracted with an on-island vendor to assist our guests with this service. Contracting for baby related items, including delivery and setup, is independent of the IPM Rental Agreement and is the sole responsibility of each individual client. All orders can be placed on-line. Simply click on the link below, click the “SHOP” option at the top of the page and you will be on your way!!


Is a Grocery Service available that can stock our Villa with groceries and supplies before we arrive?   Yes. IPM has contracted with an on-island vendor to assist our guests with this service. Contracting for this service is independent of the IPM Rental Agreement and is the sole responsibility of each individual client. All orders can be placed on-line. Simply click on the link below, click the “SHOP” option at the top of the page and you will be on your way!!


Are beach related items provided with my rental?   Yes. Each Villa comes with the following beach items:


What supplies are provided in the Villa?   Per Section 13 of the IPM Rental Agreement, each Villa will come with the following supplies:


Is daily cleaning provided with my rental?   No. The cleaning fee that is part of the IPM Rental Agreement covers the Check-Out clean. This clean is required upon each guest’s departure. Assuming you would like additional cleans during your visit, you may arrange this service with our cleaning department. Contracting for this service is independent of the IPM Rental Agreement and is the sole responsibility of each individual client. Please contact:


How many parking spaces are available with my rental?   There are 2 parking spaces available with each Villa. One space is located in the garage attached to the Villa. The other space is located in the Carport adjacent to the Villa.  **Does not apply to Wailea Beach Villa Guests.  **Wailea Beach Villa Guests will receive one parking space located in front of the Villa.


How far away is the closest beach?   The closest beach is Wailea Beach (voted one of the best beaches in Maui). It will take approximately 10-13 minutes to walk to the beach from your Villa.  **Does not apply to Wailea Beach Villa Guests.  **Wailea Beach Villa Guests have a 2-4 minute walk to the beach depending on Villa Number and Location.


Is free WIFI provided with my rental?  Yes.  All IPM Villas have free WIFI available for guest use.